1. Introduction
Brio Power Ltd ("we", "us", "our") is committed to protecting your privacy and personal information. This privacy policy explains how we collect, use, and safeguard your information when you use our website and services.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Name and contact details (email, phone, address)
- Business information (company name, industry, size)
- Energy usage data and contract information
- Communication preferences
2.2 Website Usage Information
We may collect information about how you use our website, including:
- IP address and browser information
- Pages visited and time spent on site
- Referring website information
- Cookies and similar technologies
3. How We Use Your Information
We use your personal information to:
- Provide our energy consultancy services
- Communicate with you about our services
- Process quotes and service requests
- Improve our website and services
- Comply with legal obligations
- Send marketing communications (with your consent)
4. Legal Basis for Processing
We process your personal information based on:
- Contract: To provide our services as agreed
- Legitimate Interest: To improve our services and communicate with clients
- Consent: For marketing communications and non-essential cookies
- Legal Obligation: To comply with applicable laws and regulations
5. Information Sharing
We may share your information with:
- Energy suppliers (to negotiate contracts on your behalf)
- Service providers who assist us in delivering our services
- Legal authorities when required by law
- Third parties with your explicit consent
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption of sensitive data
- Secure data storage and transmission
- Regular security assessments
- Staff training on data protection
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Typically, we retain client data for 7 years after the end of our business relationship.
8. Your Rights
Under UK GDPR, you have the following rights:
- Access: Request copies of your personal information
- Rectification: Correct inaccurate or incomplete information
- Erasure: Request deletion of your personal information
- Restriction: Limit how we process your information
- Portability: Receive your data in a structured format
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for marketing communications
9. Cookies
Our website uses cookies to improve your experience. We use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage
- Marketing Cookies: Used for targeted advertising (with consent)
You can control cookie settings through your browser preferences.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.
11. International Transfers
We may transfer your personal information to countries outside the UK/EEA. When we do so, we ensure appropriate safeguards are in place to protect your information.
12. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16.
13. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on our website with an updated revision date.
14. Contact Us
If you have any questions about this privacy policy or wish to exercise your rights, please contact us:
- Email: Info@briopowerltd.co.uk
- Phone: 0141 816 1040
- Address: 1/1 41 Hoddam Avenue, Glasgow G45 0EY
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal information appropriately.
Last updated: [DATE]
